Best Western Amsterdam

We lovely spend 2 nights in Amsterdam. The staff was decent and helpful and responsive to requests. The room was good sized and beautifully maintained here with a great condition, 4 single beds plus the non functional AC.

Modern and stunningly beautiful hotel located in a residential area short walk to the tram stop that goes straight into the city centre as well as shop around corner. A great bar on site;))

My room included a minibar, central heating and an iron with ironing board.

The views were pretty bad.

A kettle and coffee in the room, absolutely perfect and excellent location.

damp smell in corider

We just want to describe something that happened when my husband and I arrived to HEM hotel on Saturday 24 April on 20:00 pm. We feel very upset about your staff who is a woman with blond straight hair. Her attitude is very aggressive to us who are the customer of the HEM hotel. Details as following; 1. Breakfast: She said to us that our booking is without breakfast, but we showed the booking reference to her, so she did something with the computer for a while and just said OK without say anything. 2. WIFI-Code: when we asked for the WIFI-Code that Mr.Tim Fenenko, E-communication Manager, already confirmed us via e-mail that HEM hotel will provide to us when we arrive, but she said have no code due to system error without say any sorry. 3. Smoking Room: when I went into the room I smell a lot of smoke which I booked non-smoking room since February!!! And when I contacted the front-office (the same woman) to change the room, she said at that day have no non-smoking room vacant without any apologize. (Compare to the All Seasons Hotel in Paris which we stayed in the next 2 days, again we got the smoking room due to full booking but the All Seasons hotel apologized to us and tried to clean up the room, which HEM hotel did not do anything) We are able to say that this hotel is the worst hotel that we have ever stayed. (Just because of one person)

great access to parks and museums for city exploration

during my stay, I loved that I could easily walk to the Rijksmuseum, just over 3 km away for some very nice art, and I also appreciated how close I was to the Olympic Stadium, making it perfect for a scenic jog around the area, while the hotel itself was clean and offered nice amenities, made my solo trip enjoyable.

Very comfortable, very spacious and very bright. It is on the outskirts of Amsterdam but very well connected to the city centre as there is a metro stop and a tram stop just a few metres away.

I have to say that although the hotel's services met our expectations, as far as the reception staff are concerned I do have one negative comment to make. Two days before the end of our stay we asked the receptionist if he could please call us a taxi to take us to the airport on the day of the flight, for a fixed price (which we had previously been told in writing was 30 EUROS), to which he replied that of course the taxi driver would be called the day he left the hotel and would pick us up at the hotel door. The last day arrived, we did the checkout, the receptionist called the taxi, he picked us up, and once at the airport he told us that it was 35 EUROS + 2 EUROS extra charge for paying with card, in total 37. We told the taxi driver that the price that they assured us in the hotel as a fixed price was 30 EUROS and he said no, that it was 35 EUROS plus the 2 EUROS surcharge. We felt cheated and defrauded by the hotel staff.

Comfortable beds and pillows

bad location far from city center phone in the room not working the staff not cooperative

Staff was very friendly and helpful, always willing to work with us. Linens were clean, room was clean. Very short walk to tram station, and about 20-30 minutes until you are downtown Amsterdam. Parking was open-air (for larger vehicles) and secure in lot.

On the outskirts of town, a bit run-down neighborhoods---although nothing scary. A older hotel, you can see that it has seen it's fair wear and tear. Beds were a bit old and hard to sleep on, and not much space the more beds you have in the room. (We had 4)

Not much, but the service was good

It was worn in the bathroom

great location with friendly staff and excellent wi-fi for easy access to central attractions

Spacious rooms with effective air conditioning.

the price offert was great

Cheap hotel, pleasant stuff.